Accessibility statement – The Epassi app for wellness and bike benefit.

Epassi Sweden AB strives to guarantee the accessibility of its application in compliance with compliance with the Swedish Act on the Accessibility of Certain Products / Lagen om vissa produkters och tjänsters tillgänglighet (2023:254). 

This accessibility statement applies to Epassi App (Friskvård & Bike). 

Compliance status  
This application partly fulfils the requirements of the Swedish Act on the Accessibility of Certain Products / Lagen om vissa produkters och tjänsters tillgänglighet (2023:254). Please see below for a list of non-conformities and exceptions applicable to the criteria. 

Non-accessible content  
The content discussed below is non-accessible for the specified reasons: 

Non-compliance with the Swedish Act on the Accessibility of Certain Products / Lagen om vissa produkters och tjänsters tillgänglighet (2023:254). 

The following content and/or functionalities do not yet meet the requirements: 

• Some views or view components are not marked with the correct language, leading to mispronunciation by screen readers. This affects English descriptions in the Swedish app, confirmation emails, the login process, and receipt content. (WCAG 3.1.2) 

• The app does not support landscape screen orientation. (WCAG 1.3.4)
   

Epassi is continuously developing its products and services and we are continuously working on improving accessibility as we develop these products. This accessibility statement is kept up-to-date on the resolution of the non-conformities above.

Certain content is excluded from the applicable legislation 

The following content and/or functionalities are not accessible as they are not covered by the Swedish Act on the Accessibility of Certain Products / Lagen om vissa produkters och tjänsters tillgänglighet (2023:254). 

• Epassi application’s embedded map functionality. Accessible content of the embedded map is available directly through the application. 

Preparation of this accessibility statement 

This statement was prepared on the 26th of June 2025. 

The statement is based on a third-party audit on the service’s compliance of the applicable legislation of whether or not the application meets the requirements of the Swedish Act on the Accessibility of Certain Products / Lagen om vissa produkters och tjänsters tillgänglighet (2023:254) and Directive (EU) 2016/2102 which it is based on. 

The statement was last reviewed on the 22nd of September 2025.  

Did you notice shortcomings in accessibility? 

We are constantly striving to improve the accessibility of the application. If you encounter issues that are not described on this page, please report them to us and we will do our best to rectify them. 

Provide feedback via the form at the bottom of the page. 

You can also use the feedback channel to request accessible information on the content of the application.  

Epassi Sweden AB is responsible for accessibility on the Epassi App and for processing any feedback.   

Enforcement procedure 
If you notice accessibility issues on the application first give feedback to the feedback channel mentioned above. Receiving a response may take 14 days.  

Post- och Telestyrelsen monitors compliance with the applicable accessibility requirements. If you are dissatisfied with a response or do not receive one within two weeks, you can submit your feedback to Post- och Telestyrelsen. 

Supervisory authority’s contact details 
Post- och Telestyrelsen  
Reporting the shortcomings in the web service:  https://lptt.pts.se/ 
Telephone switchboard  08-678 55 00. 

Accessibility statement – The Epassi webpage.

Epassi Sweden AB strives to guarantee the accessibility of its consumer-facing web services in compliance with the Swedish Act on the Accessibility of Certain Products / Lagen om vissa produkters och tjänsters tillgänglighet (2023:254). 

This accessibility statement applies to services.epassi.se, including log-in, payment button, merchant search (i.e. Find your favorite) and user portal. 

Compliance status  
This service partly fulfils the requirements of the Swedish Act on the Accessibility of Certain Products / Lagen om vissa produkters och tjänsters tillgänglighet (2023:254). Please see below for a list of non-conformities and exceptions applicable to the criteria. 

Non-accessible content 
The content discussed below is non-accessible for the specified reasons: 

Non-compliance with the Swedish Act on the Accessibility of Certain Products / Lagen om vissa produkters och tjänsters tillgänglighet (2023:254) 

The following content and/or functionalities do not yet meet the requirements:

Log-in, Onboarding and Payment button  

• The picture in the pages is changing automatically and users can’t pause, stop or hide it themselves. (WCAG 2.2.2) 

• The website contains some decorative images, which should have empty text alternatives, and some interactive elements that lack descriptive or accessible names. (WCAG 1.1.1, 4.1.2) 

• There are some visually marked page areas that are not marked programmatically, which makes focus order sometimes illogical. (WCAG 1.3.1, 2.4.3) 

• Not all elements have their correct role or purpose identified programmatically. (4.1.2) 

• Decorative elements disturb focus order. (2.4.3) 

• Some page titles do not describe the page content enough. (WCAG 2.4.2)  

• Headings are used inconsistently. (WCAG 1.3.1) 

• Tables and lists are not semantically coded. (WCAG 1.3.1) 

• Users first land on a decorative image instead of meaningful content. (WCAG 1.3.2) 

• Skip to main content link is missing on the payment button flow, which hinders efficient navigation for keyboard and screen reader users. (WCAG 2.4.1) 

• Navigation landmarks are missing, which makes it difficult for assistive technology users to understand and navigate the page structure. (WCAG 2.4.1) 

• Page titles are vague and non-descriptive, which is a global issue across Epassi sites. (WCAG 2.4.2) 

• Focus is not clearly indicated when navigating to headings, making it difficult for users to determine their location on the page. (WCAG 2.4.7) 

• Payment options have visible labels that are not read correctly by screen readers, making them inaccessible to users relying on assistive technologies. (WCAG 2.5.3) 

• The card information section on both sides lacks translation, which can prevent users from understanding critical payment details. (WCAG 3.1.1 and 3.1.2) 

• Selecting a card option immediately opens the card information form without prior indication, which may disorient users relying on assistive technologies or keyboard navigation. (WCAG 3.2.2) 

• Navigation elements are not consistent across different websites, which may cause confusion and reduce predictability for users. (WCAG 3.2.3) 

• On the login screen, both toggle buttons lack clear and understandable labels when read with screen readers, which may hinder form completion for users relying on assistive technologies. (WCAG 3.3.2) 

• Many elements lack appropriate names, roles, or values, which can prevent assistive technologies from accurately interpreting and interacting with them. (WCAG 4.1.2) 

• Alert notifications and loading indicators are not announced to screen readers, which may leave users unaware of important status changes or updates. (WCAG 4.1.3)

Merchant search / Find your favorite 

• Some merchant provided content can be in a different language that the main content and this is not marked properly for screen readers. This can mainly cause problems when using the UI in English or Swedish as most content provided by merchants is in Finnish. (WCAG 3.1.2) 

• Icons used decoratively have alt-texts, which may cause confusion for screen reader users. (WCAG 1.1.1) 

• Headings are used inconsistently. (WCAG 1.3.1) 

• Tables and lists are not semantically coded. (WCAG 1.3.1) 

• Error messages for the “your details” input field on the merchant payment page rely only on color to convey error status, making them inaccessible to users who cannot perceive color differences. (WCAG 1.4.1) 

• The skip to results button exists on the merchant page in the remote payment flow, but it is unnecessary and does not serve a meaningful purpose. Additionally, a skip to main content link is missing, which hinders efficient navigation for keyboard and screen reader users. (WCAG 2.4.1) 

• Navigation landmarks are missing, which makes it difficult for assistive technology users to understand and navigate the page structure. (WCAG 2.4.1) 

• Page titles are vague and non-descriptive, which is a global issue across Epassi sites. (WCAG 2.4.2) 

• Page headings do not clearly indicate the purpose or topic of the page, making it difficult for users to understand the content at a glance. (WCAG 2.4.6) 

• Focus is not clearly indicated when navigating to headings, making it difficult for users to determine their location on the page. (WCAG 2.4.7) 

• Payment options have visible labels that are not read correctly by screen readers, making them inaccessible to users relying on assistive technologies. (WCAG 2.5.3) 

• The card information section on both sides lacks translation, which can prevent users from understanding critical payment details. (WCAG 3.1.1 and 3.1.2) 

• Selecting a card option immediately opens the card information form without prior indication, which may disorient users relying on assistive technologies or keyboard navigation. (WCAG 3.2.2) 

• Navigation elements are not consistent across different websites, which may cause confusion and reduce predictability for users. (WCAG 3.2.3) 

• Many elements lack appropriate names, roles, or values, which can prevent assistive technologies from accurately interpreting and interacting with them. (WCAG 4.1.2) 

• Alert notifications and loading indicators are not announced to screen readers, which may leave users unaware of important status changes or updates. (WCAG 4.1.3) 

Receipt registration 

• Decorative images and icons are not hidden from assistive technologies, causing unnecessary clutter for screen reader users. (WCAG 1.1.1) 

• Form inputs are missing appropriate accessible names, making them difficult to identify and use with assistive technologies. (WCAG 1.1.1, 4.1.2) 

• Text labels are not properly associated with input fields, making it difficult for screen reader users to understand the purpose of each input. (WCAG 1.3.1, WCAG 4.1.2) 

• Submission preview tables are not read correctly by assistive technologies, resulting in a confusing or misleading experience for screen reader users. (WCAG 1.1.1, 1.3.1) 

• Semantic markup is not used correctly—headings are not hierarchically structured; regions and landmarks are not properly defined and lists lack appropriate semantic elements. (WCAG 1.3.1) 

• While the content sequence is mostly meaningful, updates to semantic markup and grouping must preserve logical reading order to ensure accessibility. (WCAG 1.3.2) 

• The starting link of the submission relies on sensory characteristics and is not accessible to all users, particularly those using assistive technologies. (WCAG 1.3.3) 

• Special input fields like IBAN and organization number format user input automatically, but lack descriptive instructions or examples, making it difficult for users who rely on programmatic context to understand the expected input. (WCAG 1.3.5) 

• The text color in the top banner has insufficient contrast against its background, making it difficult to read for users with visual impairments. (WCAG 1.4.3) 

• Some buttons have insufficient contrast between text and background, making them difficult to perceive for users with visual impairments. (WCAG 1.4.3) 

• Headings and regions/landmarks are not properly structured, and the page lacks mechanisms like a “Skip to content” link, making it difficult for users to bypass repetitive content and navigate efficiently. (WCAG 2.4.1) 

• The page lacks a descriptive title, making it harder for users—especially those using assistive technologies—to understand the purpose of the page. (WCAG 2.4.2) 

• The dialog on the upload receipt page appears visually on top but does not receive initial keyboard focus, making it inaccessible for users relying on keyboard navigation or screen readers. (WCAG 2.4.3, WCAG 1.3.1) 

• Links are not descriptive of their purpose, making it difficult for users—especially those using screen readers—to understand their destination or function. (WCAG 2.4.4) 

• Navigation options to other parts of the site exist but are not clearly visible or obvious, making it difficult for users to identify available paths and understand their location within the site. (WCAG 2.4.5) 

• After login, the landing page does not display a visible focus indicator, making it difficult for keyboard users to determine where they are on the page. (WCAG 2.4.7) 

• Input fields, including checkboxes, do not consistently provide label information through programmatic means, making them difficult to operate using assistive technologies. (WCAG 2.5.3) 

• The calendar modal opens without prior indication or announcement, which can be disorienting for users. Users should be informed when the modal is about to open or has opened to ensure predictable interaction. (WCAG 3.2.2) 

• When navigating to the upload page, a dialog opens without prior announcement, which can be confusing for users. The system should inform users that a dialog will open to ensure predictable interaction. (WCAG 3.2.2) 

• Elements are not consistently identified across Epassi services, leading to unpredictable behavior and confusion for users navigating between different parts of the platform. (WCAG 3.2.4) 

• ARIA-required attribute on labels is not announced by assistive technologies. (WCAG 3.3.1) 

• Users are not informed of the required formatting for special fields like IBAN and Organization number, making them difficult to complete and inaccessible to screen reader users. (WCAG 3.3.1) 

• Formatted fields do not adequately inform users how to complete them, making input difficult and inaccessible for screen reader users. (WCAG 3.3.2) 

• When users attempt to submit a form without completing required fields, they are not informed of the errors in a way that is accessible to all users. (WCAG 3.3.3) 

• Names, roles, values, and ARIA attributes are not used properly, leading to confusion and inaccessibility for assistive technology users. (WCAG 4.1.2) 

• Changes in status, such as errors or notifications, are not announced to screen reader users. (WCAG 4.1.3) 

User portal 

• In some elements, the keyboard focus indicator is not visible. (WCAG 2.4.7)  

• Some pages do not scale in a responsive manner. Horizontal scrolling cannot be avoided. (WCAG 1.4.10)  

• The contrasts of some texts and the graphic elements do not meet the criteria. (WCAG 1.4.3, 1.4.11)  

• In some elements (e.g. some link texts) colour is the only visual means of conveying information, and the colours don’t always meet the criteria. (WCAG 1.4.1)  

• Not all headings are marked as HTML heading levels, some programmatic heading structures do not reflect the visual hierarchy and some other content is marked up programmatically as headings. (WCAG 1.3.1)  

• The website contains some decorative images, which should have empty text alternatives. (WCAG 1.1.1)  

• Visually marked page areas are not marked programmatically. (WCAG 1.3.1)  

• There are unordered and ordered lists of which structure is not communicated programmatically. (WCAG 1.3.1)  

• The row headings in some HTML tables are not marked programmatically. Some tables have completely empty columns. (WCAG 1.3.1)  

• Tooltips that appear with the mouse hover cannot be closed without moving the pointer. (WCAG 1.4.13)  

• Active elements are not marked programmatically. (WCAG 1.3.1)  

• There is no way to skip over repeated blocks to the main content. (WCAG 2.4.1)  

• Not all form fields have labels or visible labels are not programmatically associated with the fields. (WCAG 1.3.1).  

• Sometimes invalid form fields are not marked neither visually nor programmatically. Invalid form fields do not get automatic keyboard focus after the form is submitted. (WCAG 4.1.3, 3.3.1)  

• Asterisk mark is not explained on the page. (WCAG 1.3.1, 3.3.2)  

• The purpose of each input field collecting information about the user is not programmatically determined. (WCAG 1.3.5)  

• Some tab and accordion implementations are presented as regular links, which do not convey their purpose and state to screen reader users. (WCAG 4.1.2)  

 
Epassi is continuously developing its products and services and we are continuously working on improving accessibility as we develop these products. This accessibility statement is kept up-to-date on the resolution of the non-conformities above.

Certain content is excluded from the applicable legislation 

The following content and/or functionalities are not accessible as they are not covered by the Swedish Act on the Accessibility of Certain Products / lagen (2023:254) om vissa produkters och tjänsters tillgänglighet. 

• The embedded map in merchant search functionality. Accessible content of the embedded map is available through the Service.  

Preparation of this accessibility statement 

This statement was prepared on the 17th of July 2025. 

The statement is based on an internal and a third-party audit on the Service’s compliance of the applicable legislation of whether or not the web service meets the requirements of Swedish Act on the Accessibility of Certain Products / lagen (2023:254) om vissa produkters och tjänsters tillgänglighet and Directive (EU) 2016/2102 which it is based on. 

The statement was last reviewed on the 11th of November 2025. 

Did you notice shortcomings in accessibility? 

We are constantly striving to improve the accessibility of the application. If you encounter issues that are not described on this page, please report them to us and we will do our best to rectify them. 

Provide feedback via the form at the bottom of the page.

You can also use the feedback channel to request accessible information on the content of the application.  

EPASSI Sweden AB is responsible for accessibility on the Epassi web services and for processing any feedback.   

Enforcement procedure 
If you notice accessibility issues on the web services first give feedback to the feedback channel mentioned above. Receiving a response may take 14 days.  

Post- och Telestyrelsen monitors compliance with the applicable accessibility requirements. If you are dissatisfied with a response or do not receive one within two weeks, you can submit your feedback to Post- och Telestyrelsen. 

Supervisory authority’s contact details 
Post- och Telestyrelsen  
Reporting the shortcomings in the web service:  https://lptt.pts.se/ 
Telephone switchboard  08-678 55 00.